Payments
We accept all major credit cards and secure online payment methods. Your payment will be processed immediately upon order confirmation, and you’ll receive an email receipt for your records. Please ensure all billing information provided is accurate to avoid any processing delays.
Returns and Replacements
We want you to love your purchase! However, if your item arrives damaged or experiences a significant delay, we’re here to help.
Damaged Items
In the unlikely event that your product arrives damaged, we will send a replacement free of charge. To arrange a replacement, please reach out to us via our website or email us at [customer service email address]. Photos of the damage may be requested to assist with our internal review process.
Significant Delivery Delays
While we strive to deliver your order on time, unforeseen delays can sometimes occur. If a product is delayed beyond a reasonable period (as determined at our discretion), we will offer a refund. Please note that delays due to customs checks or standard postal delays are not eligible for refunds.
Non-Refundable Cases
We only provide refunds for items that are either damaged upon arrival or subject to significant delays. For other cases, including normal postal delays or customs-related delays, we do not offer refunds.
Thank you for shopping with us! If you have any questions, please don’t hesitate to reach out to us.